Support

Common questions

The page did not translate

Open the popup: the status line says why. Browser pages and the Chrome Web Store cannot be translated. Banking, health, government and webmail sites are off by default; press "Enable on this site" if you want them. If the site is set to "Never", switch it to "Ask" or "Always".

It says "Sign in for more"

The free trial (60,000 characters) is used up. Sign in with your email from the popup; you get a daily allowance and the page resumes on its own.

Something on the site broke after translating

Press "Show original" (Alt+Shift+T) and use "Report broken site" in the popup. Reports contain the hostname and your note only, never page content. We fix sites through adapters without a new extension release.

Translation looks rough at first, then changes

That is by design: the first pass is an instant draft, the second pass refines the main text with page context. Turn refinement off in the options if you prefer stable text.

Can I keep my text on my computer?

Yes. Local-only mode in the options uses Chrome's built-in translator only (Chrome 138+, language pack download required) and disables the network path.

Contact

Email hello@nativetranslate.app. For privacy requests, privacy@nativetranslate.app.